ABOUT: ROLE: This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES: - Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). - Understand our client's journey as a lead buyer at Property Leads. - Follow all Property Leads policies when handling customer support inquiries. - Work closely with our refund team to resolve a ref…